Solo
Solo practitioners and new clinics
$65/month
Up to 100 calls a month
- Answers 24/7, including public holidays
- Books, moves and cancels appointments
- Answers common questions from your website
- Call summary sent after every call
AI receptionist for allied health and clinics
Every patient call answered. Every booking in your calendar.
Abby answers your clinic's phone 24/7 and books, moves and cancels appointments straight into Cliniko while your team looks after the patients in front of them.
- Live within days
- From $65 a month
- No clinical advice, ever
A
LiveAbby is on a call
Northside Physio · 7:42pm
- Abby: Thanks for calling Northside Physio, this is Abby. How can I help?
- Caller: Hi, can I move my Thursday session? And book my son in too.
- Abby: Sure. Sam has 4:15pm Friday free. Shall I move you there and book Leo at 4:45?
- Caller: Perfect, thanks.
Written to your calendar
- Thu 10:00 → Fri 4:15pm · SamMoved
- Fri 4:45pm · Leo, initial consultNew
Sample call. Clinic and names are illustrative.
38%
of inbound calls to dental practices went unanswered
~30%
of dental practice calls arrive outside normal hours
5
bookings or changes Abby can handle in a single call
The basics
What is an AI receptionist for clinics?
It's a phone assistant that picks up when your team can't. A good one does more than take a message: it checks your real availability, books the patient in, and answers the everyday questions about parking, prices and what to bring.
There are plenty of options now, and they differ a lot once you look past the marketing. This page lays out what to check before you choose one, then shows how Abby measures up. We built Abby, so we're biased, but the checklist works for any provider.
Buyer's guide · updated November 2026
Six things to look for in an AI receptionist for your clinic
- 01
It books into your real calendar
A message-taker isn't a receptionist. The AI should read live availability in your practice software and write the booking in, not email you a request to type up later.
- 02
It handles real conversations
Patients want to move one appointment, book their partner in and ask about parking in the same call. Test whether the AI can do several things in one call.
- 03
It knows your clinic
Your prices, practitioners, services and parking all differ from the clinic next door. Setup should start from your own website, not a blank form.
- 04
It catches the calls you miss now
The value is in after-hours, lunch-break and busy-line calls. Ask how it works as overflow while your team is on another call.
- 05
It handles urgent calls safely
Healthcare calls include emergencies. The AI should never give clinical advice and should send urgent callers to 000 or your team.
- 06
The terms are fair
Clear monthly pricing, a real free trial, no long lock-in and a written promise about what happens to patient data when you leave.
Read between the lines
What vendors say, and what to check
Most AI receptionist websites make the same six promises. Here's how to test each one yourself.
| The claim | What to check |
|---|---|
| "Integrates with your PMS" | Does it write bookings in, or only read the calendar and send you a note? |
| "Sounds human" | Call it yourself after hours. Ask to move an appointment and book a second one. |
| "Set up in minutes" | Who loads your services, prices and practitioners? How long until it takes real calls? |
| "24/7 coverage" | What happens when two patients call at once, or the line is busy? |
| "Secure and compliant" | Where is call data stored, who can hear recordings, and when is it deleted? |
| "Unlimited" | Read the fair-use terms. What does a busy month really cost? |
Copy and paste
Ten questions to ask any AI receptionist provider
- 01Can I call a live demo line right now, without booking a sales call?
- 02Which practice software do you write bookings into, and which do you only read?
- 03How many bookings or changes can it handle in one call?
- 04What does it say when someone describes an emergency?
- 05How does it learn our services, prices and practitioners?
- 06How long until it is answering our real calls?
- 07What happens when it can't help a caller?
- 08Do we get a summary of every call, and how fast?
- 09When is our patient data deleted if we cancel?
- 10What is the full monthly cost, and is there a lock-in contract?
How Abby measures up
Built for the calls your clinic actually gets
Books into your real calendar
Abby reads live availability in Cliniko and writes the booking in during the call.
Handles up to 5 actions per call
Book, move or cancel up to five appointments in one call, for the caller or their family.
Learns from your website
Abby builds its answers from your own site, so it knows your services, hours, prices and parking from day one.
Live within days
Most clinics have Abby answering real calls within a few days of signing up.
Safe with urgent calls
Abby never gives clinical advice. Emergencies are directed to 000 and flagged to your team.
Your data, your terms
Monthly plans with a 14-day free trial. Patient data is deleted within 60 days if you leave.
Missed-call calculator
What are unanswered calls costing your clinic?
Move the sliders to match your clinic. Nothing is saved or sent.
Bookings you could be missing each month
$1,645
That's before repeat visits. Abby's plans start at $65 a month.
Why clinics switch
What changes when Abby picks up
- Patients get through on the first ring, every time
- Bookings land in your calendar, not your inbox
- Reception stops juggling the phone and the front desk
- After-hours and weekend calls turn into appointments
- Every call comes with a clear written summary
- One monthly price, starting at $65
Abby is a great fit for
- Clinics using Cliniko (Splose coming next)
- Practices that miss calls during sessions or after hours
- Small teams where reception also runs the front desk
- Multi-location groups that want one consistent phone experience
Abby isn't the right fit yet for
- Practices that need clinical triage over the phone
- Clinics on practice software we don't integrate with yet
- Hospitals and large call centres with complex phone trees
Who it's for
Set up for your kind of practice
Pricing
Simple monthly plans, sized by calls
Every plan includes the full booking integration and a 14-day free trial.
Clinic
Clinics with 2 to 4 practitioners
$99/month
Up to 250 calls a month
- Everything in Solo
- Up to 5 bookings or changes in one call
- Practitioner and service preferences
- Urgent calls passed to your team
Practice
Busy practices with 5 to 10 practitioners
$149/month
Up to 500 calls a month
- Everything in Clinic
- Overflow cover while reception is on another line
- Custom greeting and call rules by time of day
- Priority support
Group
Multi-location groups
$199/month
Up to 1,000 calls a month
- Everything in Practice
- Multiple locations on one account
- Location-aware booking and routing
- Onboarding call with our team
- All plans include a 14-day free trial.
- Prices are in AUD and exclude GST.
- No lock-in contract. Cancel any time.
FAQ
Questions clinics ask us
What is an AI receptionist for clinics?
It's a phone assistant that answers your clinic's calls, books, moves and cancels appointments in your practice software and answers common questions, 24 hours a day.
What is the best AI receptionist for allied health clinics in Australia?
The best choice books directly into your practice software, handles several requests in one call, learns your clinic quickly and has fair terms. AbbyAI books straight into Cliniko, starts at $65 a month and has a 14-day free trial.
Will patients know they are talking to an AI?
Yes. Abby introduces herself as the clinic's AI receptionist. Most callers just want their appointment sorted, and Abby gets it done quickly.
Does Abby give medical advice?
No. Abby handles bookings and admin questions only. Anyone describing an emergency is told to call 000, and your team is alerted.
How long does setup take?
Abby learns your services from your website. Most clinics are answering real calls within a few days.
What happens to our data if we cancel?
Your patient data is deleted within 60 days of cancelling.
How much does AbbyAI cost?
Plans are $65, $99, $149 or $199 a month depending on call volume, and every plan starts with a 14-day free trial.
Let Abby answer tonight's calls
14 days free. Connect your practice software, and Abby starts booking patients in.