Terms of Use

What Abby does

Abby answers your clinic's phone calls, answers the admin questions you approve, and books, reschedules or cancels appointments in your practice software. When Abby can't safely finish a request, it hands off to your team.

Not medical advice

Abby is an admin tool. It does not give medical advice, diagnose or triage. Callers who describe an emergency are told to call 000 (or the local emergency number) and your team is alerted. Your clinic stays responsible for clinical decisions and for following up urgent calls.

Your responsibilities

• Give us accurate information about your clinic, services and booking rules, and keep it up to date.
• Tell your patients that calls may be answered by an AI receptionist, in line with your own privacy policy.
• Check your calendar and the call summaries Abby sends you.
• Keep your practice software login and any API keys you share with us secure.

Free trial, plans and payment

New clinics can try AbbyAI free for 14 days. After that, plans are billed monthly at the prices shown on our pricing page, in Australian dollars. You can cancel at any time and your plan runs to the end of the month you have paid for.

Availability and mistakes

We work hard to keep Abby available and accurate, but phone networks, practice software and AI can fail or make mistakes. Abby only confirms a booking once your practice software confirms it. To the extent the law allows, we are not liable for indirect losses such as lost revenue from a missed or incorrect booking. Nothing in these terms limits your rights under the Australian Consumer Law or other laws that can't be excluded.

Privacy

Our Privacy Policy explains how we handle information.

Changes and contact

We may update these terms and will change the date at the top when we do. These terms are governed by the laws of Australia. Questions: connor@ctekai.com.