Solo
Solo practitioners and new clinics
$65/month
Up to 100 calls a month
- Answers 24/7, including public holidays
- Books, moves and cancels appointments
- Answers common questions from your website
- Call summary sent after every call
AI receptionist for psychology and counselling practices
An AI receptionist for psychology practices that is calm, private and clear
People often call a psychologist when they are already stressed. Abby answers warmly, takes the details your intake needs and books the right clinician, while making clear it does not give clinical advice.
A
LiveAbby is on a call
Clearwater Psychology · 7:42pm
- Abby: Thanks for calling Clearwater Psychology, this is Abby. How can I help?
- Caller: Hi, can I move my Thursday session? And book my son in too.
- Abby: Sure. Sam has 4:15pm Friday free. Shall I move you there and book Leo at 4:45?
- Caller: Perfect, thanks.
Written to your calendar
- Thu 10:00 → Fri 4:15pm · SamMoved
- Fri 4:45pm · Leo, initial consultNew
Sample call. Clinic and names are illustrative.
Calls Abby handles
The calls psychology and counselling practices get every day
- New client enquiries and intake details
- Mental Health Care Plan and referral questions
- Booking and rescheduling sessions
- Directing urgent callers to emergency and crisis services
What you get with Abby
Books into your real calendar
Abby reads live availability in Cliniko and writes the booking in during the call.
Handles up to 5 actions per call
Book, move or cancel up to five appointments in one call, for the caller or their family.
Learns from your website
Abby builds its answers from your own site, so it knows your services, hours, prices and parking from day one.
Live within days
Most clinics have Abby answering real calls within a few days of signing up.
Safe with urgent calls
Abby never gives clinical advice. Emergencies are directed to 000 and flagged to your team.
Your data, your terms
Monthly plans with a 14-day free trial. Patient data is deleted within 60 days if you leave.
Pricing for psychology and counselling practices
Clinic
Clinics with 2 to 4 practitioners
$99/month
Up to 250 calls a month
- Everything in Solo
- Up to 5 bookings or changes in one call
- Practitioner and service preferences
- Urgent calls passed to your team
Practice
Busy practices with 5 to 10 practitioners
$149/month
Up to 500 calls a month
- Everything in Clinic
- Overflow cover while reception is on another line
- Custom greeting and call rules by time of day
- Priority support
Group
Multi-location groups
$199/month
Up to 1,000 calls a month
- Everything in Practice
- Multiple locations on one account
- Location-aware booking and routing
- Onboarding call with our team
- All plans include a 14-day free trial.
- Prices are in AUD and exclude GST.
- No lock-in contract. Cancel any time.
Psychology FAQ
What is the best AI receptionist for psychologists?
One that is gentle on the phone, never gives clinical advice, protects client privacy and sends urgent callers to the right services. AbbyAI is set up that way by default.
What does Abby do if a caller is in crisis?
Abby tells the caller to contact 000 or a crisis line straight away and alerts your team. It never tries to counsel the caller.
Let Abby answer tonight's calls
14 days free. Connect your practice software, and Abby starts booking patients in.